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Santa Cruz Locals Making a Difference

1730 Mission St, Santa Cruz 831.423.9000 - 8035 Soquel Dr, Aptos 831.662.8100

 
 
 
 
 
 
 

Policies and Shipping

100% SATISFACTION GUARANTEE

We stand by our product. If you're not satisfied with your purchase, please return the item within 2 weeks with your original invoice or receipt. We'll either replace it or give you a refund. Please read the "Returns" section below to learn about important shop policies regarding returns. We want to make sure everyone's on the same page!

SHIPPING (Continental U.S.)

 

Here are your shipping options...

Order AmountStandard Shipping*Store Pickup*
Up to $49.99 $9.99 FREE
$50.00 and Over FREE FREE

Note: Orders will usually ship within one business day after it's been placed. Please note that some items may be subject to additional shipping and handling charges because of size or weight. Sorry, but we do not ship outside of the Continental U.S.

* Weight restrictions apply

*IN-STORE PICKUP

 

Most "In-Store Pickup" orders will be ready within one business day from receipt. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly (bikes included).

We'll email you once your order is ready for pickup. If you need an item right away, please give us a call to confirm that the product is available before heading over to our shop. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% storage or restocking fee will be charged.

ALSO for *bikes... It's really important to give us a little time (20 or so minutes) when you're picking up your new bike. This will allow us to do a FREE proper fitting, which is important to the comfort of your ride! This custom fitting will save you (at least) $140, and it's guaranteed for life. We intend to save your body and your wallet from injury with this professional assessment and adjustment.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If you're unhappy with any items that you purchased from us, you can either bring it to an Epicenter Cycling location near you, or ship it back to our warehouse. Please be sure to ship returns via Ground UPS, FedEx or insured US Mail (we do not accept CODs).

Shipping costs are non-refundable on damaged or incorrect merchandise.

We'll need to charge re-stocking fees for items if the item has been used, damaged during shipping, or if it's something we don't usually carry.(Labor fees are not refundable, for example: custom built wheels.) Returns over $100 must have a return authorization (RA) number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by email. orders@epicentercycling.com

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. We strive for similar accuracy and timeliness with the other information we offer here.

We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us.